American Red Cross Reviews

Based on 84 customer reviews from our shopper community, American Red Cross’s overall rating is 2.45 out of 5 stars and 51% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 25% of reviewers consider American Red Cross overall a good value option, based on a rating of 1.80 from 20 votes. The most common issues with American Red Cross are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 2.0, 1.25, 1.25 and 1.75.

2.5

84 Reviews

Overall Rating

5 Stars

12

4 Stars

11

3 Stars

20

2 Stars

1

1 Star

40

Good Value

1.8

Price & Quality

1.8

Shipping & Delivery

2.0

Customer Service

1.3

Return Policy

1.3

All Reviews (84)
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EvaWarren
May 06, 2023
"Interview at RC"
My interviewer decided to interrupt me in the middle of my credentials endlessly. How does one do a background check if you can't be patient to listen to my background. I have many qualifications and examples of my work ethic, and I'm even a homeowner at 18. Yet, as I was giving an example of having a communications degree to tell her how I used that in a situation at work, she Interrupted me telling me that it wasn't relevant information. This happened multiple times. She was not professional or speaking clearly. I find it interesting that you are picky when hiring, yet that is your candidacy leader. When I told her I was enrolled in a college just as background information, she argued with my the same facts I had repeated to her three times. This was one of the worst interviewers I've had yet, just based off of the fact that she basically threatened me with not giving me the job opportunity when I told her that I wasn't going to be able to go to the college she thought I was going to. I had to explain three times that if it's not online I can't go.
Her questions were similar to, "how would you leave state while working when we need you for every other weekend." That is paraphrased, but like I said before, she was not able to effectively communicate with me so I ended the call without any questions and told her that I had transportation and was willing to drug test and get my CDL at 18.
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Rhonda
March 16, 2023
"Need Experienced Phlebotomists"
I wish I had looked further into Red Cross before I donated. When I donated, they told me the finger prick would hurt more. Didn't even feel the prick, but the needle draw was 8 minutes of pain. I almost gave up because it was so bad and I started crying. When they put it in, I told them it stung, so they moved it around and it hurt more. Then 8 minutes of pain as I broke out into a sweat, felt extremely nauseous, and my whole body was struck with pins and needles. When it was done, I sat there for about 10 minutes as my entire body was numb. Worst experience ever. While I really like to donate, this first experience is keeping me from doing so. I hope Red Cross tries to get better trained phlebotomists, as the one I got was just a trainee, and left after about 3 minutes for their lunch break.
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HeatherCarr
January 06, 2023
"On call over an hour"
I am sick and couldn't finish the online portion of the class in time nor did I feel good to attend class so I called in, explained this to all 5 agents I was transferred to a 6th person and to make matters worse they refused to reschedule. The class had to be rescheduled and I have to pay again and wait 3-5 business days for the first payment class of fund.
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ticklishgoose398
December 06, 2022
"Horrific"
Just tried to donate blood and am now having to drain my blood in my kitchen sink now. My doctor sent me to Red Cross saying my hemoglobin count was too high which is causing my blood pressure to be a above average. When I went in the told me to get out and go talk to my doctor to try to get my blood pressure lowered because my blood pressure was 2 points over. I told them I did and that's why I'm here, I need to lower my blood count with them per my doctor. They told me to get lost and that maybe if I just sleep one night that maybe my blood cell count will magically drop, so now I'm having to watch youtube videos on how to drain my blood in my sink. Thanks for your help Red Cross
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ValerieColeman
October 21, 2022
"Don't waste your time"
This is one organization I will never give money to or recommend. I've called 3 times and can't even get a call back and I'm down here where the hurricane hit! They don't care about anyone but themselves and what money they can get people to donate.
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yellowwolf970
October 04, 2022
"VERY DISAPPOINTED"
Today they had a donation center at Buehler YMCA palatine, IL.
Very disappointed with the nurse. Her name was Michelle. After inserted the needle, she was continuously rotating it inside to try to get the blood flow. After drawing 3quaters of blood(while rotating the needle), blood started to flow out of the needle where it was inserted and had tell to tell her to take out the needle.
VERY DISAPPOINTED TODAY.
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yellowostrich503
August 26, 2022
"Going elsewhere"
Made an appointment for a Red cross blood donation and came early with my husband who's appointment was before mine. They wouldn't let me sign in early and said come 15 min before your appointment. I did exactly that. Then they directed me to do rapid pass check in on my phone. When I was done they put me in line as a walk in! I didn't realize this right away and waited almost an hour seeing people go ahead of me. I even went to the desk and they told me they couldn't do anything about it because the computer system decides who goes next! After seeing another person walk in and go head of me I just walked out. Such disrespect and waste of time. Their loss is my universal donor O- blood. They need to stop whining about blood shortages or get their act together.
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heavygoose107
August 16, 2022
"No more blood"
Wish I had checked comments here before giving blood. Hard to schedule & find parking. No one in charge. Very long wait. Tech staff had rock music blaring- couldn't hear to answer questions. Poked both arms, kept moving & adjusting needle AFTER insertion to increase flow. Oww! Bruises. Unprofessional; I'm not willing to risk my health there.
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Mr_Savings
August 08, 2022
"Blood donation hassle"
The Red Cross wants donated blood but they make it hard
Had to drive 80 miles to find a place to donate
No one will answer the phone out side the 800 Number
I confirmed walk in was acceptable
Made it right when they opened at 11:00 am
No one at the Recpt desk
Walked to back
No a single customer in the place
They tell me I have to wait 45 mins to give blood
Employees are all brain dead and sitting in there thumbs doing nothing

What a joke
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whiteleopard907
July 07, 2022
"Donate blood directly to your local…"
Donate blood directly to your local hospital so they don't have to buy it from the Red Cross. They use a huge portion of their donated funds to pay for upgraded call centers and executive salaries. They borderline harass their donors to give more, whether it be blood or money. There are better charities out there.
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Kevin51
June 28, 2022
"INCOMPLETE DIRECTIONS"
When called to schedule a donation, I requested a nearby location. They assigned the catholic church that I had gone to previously. That day I arrived and parked in the church lot. I proceeded to the basement, where they had set up shop on my last visit. There was no one there. I had seen some awning-like tents set up on the lawn in front, so I walked around. NOPE, not there. They pointed across the parking lot, (a distance of the length of a football field?) "See that building facing the road? It's in the farther building, the one back behind that one." I walked back to my car and drove over. There was no one at the check-in desk, so I walked around the partition to get their attention. A lady came over and explained they were only required to wait 5 min, and I had arrived 2 min after that. -so they were packing up and refused to take my blood. I explained that if they had furnished accurate directions, I would not have been late. Made no difference. Due to the incompetancy and inflexibilty of their procedures, I probably won't be back... NPR, Propublica, and Congress had investigated their practices several years ago and found them inept, inefficient, and also misleading in some of their accounting.
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angryrabbit216
May 28, 2022
"Terrible work environment"
Working for the Red Cross I thought was going to be exciting but they rejected me. They wanted me to quit. I was so passionately doing the work, but lazy team members, one try to talk $#*! at me like if I had a learning disability, every tiny mistake gotten me in trouble and last minute information that gotten me in trouble. So from now on don't work for them, they want perfectionists and not professional attitudes. I try making friends, but so rude individuals who get so impatient and just treat others like crap. Terrible work environment.
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angrylion432
May 07, 2022
"Great charity!"
The Red Cross is an actual real charity, which is more than can be said about a top rated charity on TrustPilot, the least TrustWorthy source for reviews on Charities. For that and many other reasons, they deserve 5 stars.
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brownbutterfly878
March 26, 2022
"American Red Cross is completely evil and they know it"
I've been I've been American Red Cross donor for 20 years my name is Tom Haber I live in Smyrna Georgia I donate blood at the East Lake Crossing Center in Marietta Georgia I was arrested January 31st 2022 I was released March 10th 2022 I went up to the East Lake Crossing Center to give Pam my new cell number some stupid Evil Woman call the Cobb County Police on me they said I was trespassing in which I wasn't the police said I could not donate blood there after one year when you been in jail for more than 3 days you cannot donate for one year I was in jail for 33 days on a trespassing charge at T-Mobile store in Smyrna Georgia which I did not do the Smyrna Police never read me my Miranda Rights I've been on T-Mobile customer for over 20 years I will never donate blood with American Frost ever again I hope they go out of business or a completely evil my email address is this *******@yahoo.com
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lazydog675
March 25, 2022
"Seriously a 5 minute grace period?"
I'm not sure I would ever donate blood to ARC again. I had a 3:30 Appointment at the following location. March 25th
Alderwood Clubhouse
******* Baxter Road
Murrieta, CA *******
I took off work early and arrived at 3:40 due to traffic and the guy said they only have a 5 minute grace period and couldn't take me and would need to reschedule. Seriously? This is customer service and caring about people and getting blood to save lives. I took my time off to do a good thing. I had my rapidpass completed that alone would have saved more than the 5 minutes past his deadline that I was. 10 minutes late, not 30. I thought he was joking at first. Don't bother donating to ARC find another place that really cares and appreciates their donors

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